Privacy Policy
Last updated: 30/07/2026
Heptode respects your privacy and is committed to protecting the personal data collected through this website.
Data controller
The data controller is:
Heptode
8 rue Charles de Gaulle
91400 Orsay
France
Email: contact@heptode.com
Information we collect
Contact form
When you contact us through the website, we may collect:
- your name;
- your email address;
- the subject and content of your message;
- any files you choose to attach.
This information is used only to respond to your request and, where applicable, to provide customer support, repair services or information about our products.
Technical and audience data
The website and its hosting server may collect limited technical information, such as:
- IP address;
- date and time of access;
- browser and device type;
- pages visited;
- referring website.
This information is used to operate and secure the website and to produce audience statistics.
Legal basis
Personal data submitted through the contact form is processed:
- to take steps at your request before entering into a contract, when your enquiry concerns a purchase, repair or other service;
- on the basis of Heptode’s legitimate interest in responding to general enquiries and providing customer support;
- to comply with legal obligations where applicable.
Technical information is processed on the basis of Heptode’s legitimate interest in maintaining the security and proper operation of the website.
Data retention
Contact form messages are retained for no longer than two years after the last exchange, unless a longer period is required for an ongoing contractual relationship, accounting obligations or the establishment, exercise or defence of legal claims.
Technical server logs are retained only for the period necessary for security and troubleshooting, and normally for no longer than twelve months.
Audience measurement data is retained for no longer than twenty-five months.
Audience measurement with Matomo
This website uses Matomo, a self-hosted audience measurement system.
Matomo is used solely to understand how the website is used and to improve its content and performance. The information collected is not used for advertising, is not combined with customer records and is not sold to third parties.
Matomo is configured to limit the collection of personal data, including through IP address anonymisation and the absence of cross-domain or user-ID tracking.
You can opt out of Matomo audience measurement below:
Cookies
The website may use technical cookies required for its proper operation.
Matomo may also use first-party audience measurement cookies. Where these cookies meet the applicable exemption requirements, they are used only for anonymous audience statistics. Their lifetime does not exceed thirteen months and is not automatically extended with each visit.
Any cookie or tracker requiring consent will be activated only after consent has been obtained.
Purchases and external websites
Purchases are processed through FastSpring. When you follow a purchase link, you leave the Heptode website, and the personal and payment information you provide is processed by FastSpring under its own privacy policy.
Some pages also contain links to Reverb and other external websites. These services have their own privacy policies, and Heptode is not responsible for how they process personal data.
Recipients of personal data
Personal data collected through this website is accessible only to Heptode and, where technically necessary, to service providers involved in website hosting, email delivery, maintenance or security.
Heptode does not sell or rent personal data.
Your rights
Under applicable data protection law, you may have the right to:
- access your personal data;
- request its correction;
- request its deletion;
- restrict or object to its processing;
- receive certain data in a portable format;
- withdraw your consent at any time where processing is based on consent.
To exercise these rights, contact:
You also have the right to lodge a complaint with the French data protection authority, the CNIL.
Data security
Heptode takes reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss.
Changes to this policy
This Privacy Policy may be updated when the website, its services or the applicable legal requirements change. The date of the latest revision is shown at the top of this page.