Terms and Conditions of Sale

These Terms and Conditions of Sale apply to sales made through the website www.heptode.com by:

HEPTODE SARL
Limited liability company with share capital of €8,340
8 rue Charles de Gaulle
91400 Orsay
France

Phone: +33 (0)9 81 86 10 40
Email: contact@heptode.com

RCS Évry 520 794 694
EU VAT number: FR50520794694

These Terms and Conditions apply to the online sale of physical Heptode products to consumers.

The essential characteristics of the products are described on the corresponding pages of the website.

Photographs and illustrations are provided for presentation purposes. Slight differences in appearance may occur, particularly due to the handcrafted nature and small-series production of Heptode products, without affecting their essential characteristics or operation.

The applicable prices are those displayed on the website at the time the order is placed.

Depending on the country of delivery, prices may be quoted in euros (EUR) or US dollars (USD).

For destinations where French VAT or another European VAT applies, the applicable tax amount is included or indicated in the order summary.

For deliveries outside the European Union, prices may be invoiced without European VAT.

Shipping costs and, where paid in advance by Heptode, any prepaid customs duties are shown separately before the order is confirmed.

The customer selects the desired products and quantities, provides the information required for delivery, and checks the order summary before proceeding with payment.

The order becomes final only once payment has been confirmed.

An order confirmation is sent by email to the address provided by the customer.

Heptode reserves the right to cancel an order in the event of an obvious pricing error, exceptional product unavailability, suspected fraud, or inability to deliver to the specified address. In such cases, any amounts already paid will be refunded in full.

Payment is made using one of the payment methods offered when placing the order.

As of the date of these Terms and Conditions, online payment is available in particular through PayPal.

Payment may be made in the currency indicated when placing the order. Any fees or currency conversions applied directly to the customer by the payment service provider are subject to that provider’s terms and conditions.

Heptode does not store the customer’s banking details or payment credentials.

Products offered for sale are available subject to the displayed stock levels.

Heptode manufactures certain products in small batches. Temporary unavailability may therefore occur.

If, exceptionally, a product ordered cannot be supplied after payment, the customer will be informed as soon as possible and refunded.

Products are shipped to the address provided when placing the order, in the countries available through the store.

The carrier and an estimated delivery time are indicated when placing the order whenever this information is available.

The delivery times shown are estimates. Heptode dispatches orders as quickly as possible and, unless a different period has been agreed with the customer, delivery will take place no later than 30 days after the conclusion of the contract.

Where the carrier has been selected by Heptode, the risk of loss of or damage to the product remains with Heptode until the product is physically delivered to the customer.

If a parcel is visibly damaged upon delivery, the customer is encouraged to inform Heptode promptly and to retain the packaging and any other evidence of the damage.

For deliveries outside the European Union, customs duties, import taxes or local charges may apply depending on the destination country, the nature of the product and the value of the shipment.

Unless the order expressly states that such amounts are prepaid and included in the total, they remain payable by the customer and may be collected by local customs authorities or their intermediaries.

Heptode cannot guarantee in advance the amount of any taxes or charges imposed locally.

The consumer has 14 days from receipt of the product to exercise their right of withdrawal, without having to provide a reason.

The customer may exercise this right by contacting Heptode at contact@heptode.com or by using the withdrawal form provided at the end of these Terms and Conditions.

After notifying Heptode of their decision, the customer must return the product within the period prescribed by applicable regulations, properly protected and accompanied by the information required to identify the order.

The direct cost of returning the product is borne by the customer.

The product may be examined in the same way as it could be in a physical store. The customer may be held liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.

In the event of a valid withdrawal, Heptode refunds the amounts due to the customer, including the initial delivery costs corresponding to the standard delivery method offered when the order was placed.

Any additional costs resulting from a more expensive delivery method chosen by the customer are not refunded.

The refund is made using the same payment method as that used for the original order, unless otherwise agreed with the customer.

Heptode may withhold the refund until the product has been returned or until proof of shipment has been provided, whichever occurs first.

Seller responsible for statutory warranties:

HEPTODE SARL
8 rue Charles de Gaulle
91400 Orsay
France
Phone: +33 (0)9 81 86 10 40
Email: contact@heptode.com

The consumer has a period of two years from delivery of the goods in which to obtain implementation of the statutory guarantee of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the agreed supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory guarantee of conformity requires the seller, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.

If the consumer requests repair of the goods but the seller requires replacement instead, the statutory guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are supplied.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in exchange for returning the goods, if:

The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination of the contract. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining guarantee period until the repaired or replacement goods are delivered.

The rights described above arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs implementation of the statutory guarantee of conformity may incur a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a reduction in price if the goods are retained, or to a full refund in exchange for returning the goods.

Heptode is responsible for the proper performance of its obligations in accordance with applicable law.

However, Heptode cannot be held liable for the consequences of using a product in a manner inconsistent with its intended purpose, the instructions provided or basic safety rules.

These provisions do not in any way restrict the consumer’s mandatory statutory rights.

The information provided when placing an order is used to process payment, prepare and deliver the order, provide after-sales service and comply with Heptode’s administrative and legal obligations.

Detailed information concerning the processing of personal data is provided in the website’s Privacy Policy.

In the event of a dispute between the Client and the company, the parties shall endeavour to resolve it amicably (the Client shall submit a written complaint to the professional or, where applicable, to the professional’s Customer Relations Department).

If no amicable agreement is reached, or if the professional fails to respond within a reasonable period of one (1) month, the Client, acting as a consumer within the meaning of Article L.612-2 of the French Consumer Code, may, if the dispute remains unresolved, refer the matter free of charge to the competent mediator included on the list of mediators established by the French Commission for the Evaluation and Control of Consumer Mediation pursuant to Article L.615-1 of the French Consumer Code, namely:

Société Médiation Professionnelle
Alteritae 5
Rue Salvaing
12000 Rodez
France
www.mediateur-consommation-smp.fr

These Terms and Conditions are governed by French law.

This choice does not deprive a consumer residing in another country of any mandatory consumer protection provisions from which they may benefit under applicable law.

In the event of a dispute, the parties will first seek an amicable solution.

To exercise your right of withdrawal, you may use our online withdrawal form or send us, before expiry of the 14-day withdrawal period, any unambiguous statement expressing your decision to withdraw.

Use of the online form is not mandatory. You may also contact us by email at contact@heptode.com.

Upon receipt of your withdrawal request, Heptode will send you an acknowledgement of receipt by email.